1. Can I use EZNET if I have WebTV?
A. Yes. WebTV's OpenISP feature allows users to choose any compatible Internet Service Provider (ISP) if they are located in a rural area or if they already have an Internet Service Provider for their personal computers. OpenISP is especially helpful to subscribers who would normally pay toll-call charges to connect to the WebTV Network. Customers who choose to access the WebTV Network service through the OpenISP option may receive a reduced rate through WebTV.
2. Is EZNET just like America Online?
A. No, EZNET gives you a direct connection to the Internet. America Online has services and programs for their members only. Also, we do not have a national service to provide but if we keep up the good work and keep growing like we have, we might in the future.
3. What is the IP address of the Gateway?
A. 18.104.22.168 - However, it is server assigned so it does not need to be manually installed.
4. What are the names of the incoming and outgoing mail servers?
A. The server names for both incoming and outgoing mail are mail.ezwv.com
5. What are the IP addresses of the DNS (Domain Name Server) and backup / alternate DNS servers?
A. The server IP addresses are given automatically and should be set "SERVER ASSIGNED". To check this setting double click on the "My Computer" icon and then double click on the "Dial-up Networking" icon. Right click on the EZNET icon and choose properties on the menu that pops up. At this point, click on the tab or button labeled "Server Types" (whether it is a button or tab varies with the revision of Windows 95 installed on you computer). From this screen click on the TCP/IP settings button to get to the location where you can check your DNS (Domain Name Server) settings. In certain cases, if cannot connect change this to "Server assigned name server addresses" and enter 22.214.171.124 for the primary DNS, and 126.96.36.199 for the secondary DNS.
6. What is the name of the News Server?
A. Our news server is news.ezwv.com. Software will often ask you which port to use. Type in 119 and make sure not to specify any option to use secure login.
7. What if my mail program shows a bad login?
A. The settings that are contained in your mail program may be incorrect. Either the username, password, or server information is incorrect. To change these settings follow the upcoming steps: To begin I would inquire on the type of program that you use to check your e-mail and go into that programs setting/options menu, usually located in a menu at the top of the window under "VIEW" or "MAIL" or OPTIONS", then change the server settings to the following:
OUTGOING MAIL SERVER (SMTP): mail.ezwv.com
INCOMING MAIL SERVER (POP3): mail.ezwv.com
Then check the login "username" to see if your username is correctly typed in and that it is in all lower case letters. Also be sure that the server is marked as a POP3 Server and not IMAP.
8. What if I can connect successfully but I keep getting a DNS error message or cannot locate server?
A. The two most common reasons for this error include, the address to the site accessed does not exist or the DNS settings on the user's end are not configured. First double-check that the address being accessed is correct. Then check the DNS settings in the Network section of the Control Panel. To check these settings double click on the "My Computer" icon, then double click on the "Control Panel" icon, then double click on the "Network" icon. This is where all of the TCP/IP and Domain Name Server settings are stored. Double-click on the TCP/IP-Dial-Up-Adapter. Make sure to check the following areas under each tab to read as follows:
1. IP Address should have a black dot in the circle next to "Obtain an IP address automatically."
2. WINS Configuration should have a black dot in the circle next to "Disable WINS Resolution."
3. Gateway should be blank except for a blinking cursor.
4. DNS Configuration should have a black dot in the circle next to "Disable DNS"
5. Go back up to the top and click on the "Bindings" tab and check to see that the words "Client for Microsoft Networks" appear in the white box with a check mark at the left. IF THE WORDS "CLIENT FOR MICROSOFT NETWORKS" DO NOT APPEAR then go back to the "Configuration" tab. Near the center of this screen, press the "Add" button. This will bring up another window. Here you need to highlight the word "Client" and click "Add" at the right. This will bring up yet another window. Here you will need to highlight "Microsoft" on the left and "Client for Microsoft Networks" on the right. Then click the "OK" button toward the bottom. Now the "Primary Network Logon" should say "Client for Microsoft Networks."
Press the "OK" button once more and you will be asked to restart your computer for the settings to take affect. At this point, you do want to restart your computer.
9. What is wrong when I can receive mail but I cannot send anything out?
A. There is probably a mail server setting in your mail program that is incorrectly filled out. This is most likely the mail servers outgoing mail settings. To correct this open your mail program. (You do not need to be on the Internet to check or change these settings.)
1. If you are using Netscape Communicator, go up to the top and click on "Edit", go down to "Preferences" and click on it. On the left, there will be a white box. You are looking for "Mail and Groups." Click on the plus sign next to "Mail and Groups" and another small menu will show up. Click on "mail server." Here you will need to make sure that both outgoing and incoming mail servers are mail.ezwv.com with absolutely no spaces and no capital letters. Then click on "Identity" in the white box to the left. Make sure that your name and e-mail address are typed in correctly. Your e-mail address should be email@example.com. Then click "OK" to complete changes.
2. If you are using Outlook Express, go up and click on "Tools," go down to "Accounts." Click on the "Mail" tab. Here you will find a white box with one or more e-mail accounts. Click on the one you wish to correct and then click properties at the right. This will bring up a new window. Click on the "Servers" tab at the top and check to make sure that both outgoing and incoming mail servers are mail.ezwv.com with absolutely no spaces and no capital letters. Then click "OK" to complete changes. Go up and click on the "General" tab. Make sure that your name and e-mail address is typed in correctly. Your e-mail address should be firstname.lastname@example.org. Then click the "OK" button at the bottom to complete the changes.
3. If you are using Internet Mail, go up to the top and click on "Mail," then go down and click on "Options." This will bring up another window. Click on the "Server" tab at the top and check to make sure that your name and e-mail address is correct. Your e-mail address should be email@example.com. Then make sure that both outgoing and incoming mail servers are mail.ezwv.com with absolutely no spaces and no capital letters. Then click "OK" to complete changes.
10. I get a DNS error or am unable to locate host error whenever I try to bring up a Web page in Internet Explorer or Netscape Navigator/Communicator?
A. First check to make sure that you are typing the remote site's address correctly. If it is correct, you will need to check your DNS settings in two places. First, in the Network Settings. To get there, go to "My Computer" then select "Control Panel" and then the "Network" icon. In Network Configuration, highlight "TCP/IP" and click "Properties" then select "DNS Configuration" and make sure there is a dot beside "DNS disabled." Secondly, in the dialup section under the "EZNET" icon, right click on the that icon so the pop up menu will appear. Go to "Properties" and click "Server Type" then click the "TCP/IP Settings" button and make sure there is a dot beside "Server assigned name server addresses." Once you have done this, and DNS settings are correct, go to the "Start" button. When your start menu pops up, click your "MSDOS" prompt. Once you are in DOS you should see something that looks similar to this:
Type in: ping (type in the address of the place you are trying to reach such as www.microsoft.com or www.att.com. If this comes back with reply such as:
Pinging www.att.com [188.8.131.52] with 32 bytes of data:
Reply from 184.108.40.206: bytes=32 time=88ms TTL=246
Reply from 220.127.116.11: bytes=32 time=83ms TTL=246
Reply from 18.104.22.168: bytes=32 time=89ms TTL=246
Reply from 22.214.171.124: bytes=32 time=111ms TTL=246
Ping statistics for 126.96.36.199:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 83ms, Maximum = 111ms, Average = 92ms
This means that the site is running fine.
If you get:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 188.8.131.52:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Then the site is down. It may be down temporarily or it may be the wrong address so check your address and make sure it is correct, if so try back later.
11. When I try to get online, I get an error message saying that my password is invalid and to retype my password and try again. I tried this and it still does not work. What is wrong?
A. One possible problem might be that either your username/login is not entered in all lowercase, or that your password was not entered in all lowercase. Check to make sure that both are in lowercase letters. If they are correctly entered, check to make sure you are dialing the right number. After that, you need to verify what your password is if you still cannot connect. You can verify your password by either looking at the information sheet you received when you created your account or by contacting Technical Support.
12. When I try to get online my modem does not dial when I try to connect. How do I solve this problem?
A. The first step is to verify that your phone line is plugged into the modem in the back of your computer. Once that has been checked, you need to check to verify that your modem has been installed on your computer and is working. To check to see if your modem has been installed, go to "My Computer" icon, double click on the "Control Panel" folder, then double click on the "Modems" icon. Once inside the modem area, there should be a modem listed inside the white box. If there is a modem listed, at the top of that window you will see two tabs, "General" and "Diagnostics," click on the "Diagnostics" tab. This will bring you to a new window with a white box listing Com port numbers and what is associated with each one. Choose the one that your modem is connected to by clicking on it with your mouse, then click on the "More Information" button in the middle of the screen. This will communicate with your modem to verify that it is working. After these steps have been followed, try connecting again and seeing if that solved the problem.
13. I cannot get my e-mail to work. I am using ***** mail reader, how do I set it up?
A. If you have read through the help section of your e-mail program, and still can not get it to work, contact
the Customer Care Center which is available from 8:30AM to 9:00PM, 7 days a
week for additional help with your e-mail client.
14. When I try to connect to a Web site, I keep getting a message that states "Forbidden, you do not have access." What have I done wrong?
A. You have done nothing wrong. The Web page that you are trying to access has either been removed, has moved to a different address, or access to the address has been limited. First, check the address that you have typed in to make sure that it is correct. If it is, try the site back in a few minutes or hours.
15. Every time that I dial up to EZNET, I get logged on to my previous Internet Service Provider. How do I prevent this from happening?
A. This type of problem occurs when the computer tries to use the wrong Dial-up Networking connection. Double-click on the "My Computer" icon, then double-click on the "Dial-Up-Networking" icon. Here you need to have an icon that is associated with EZNET. If you only see icons that are associated with previous providers that are no longer used, right-click on the old provider's icon and the click "Delete" from the menu that pops up. Repeat this step as many times as necessary, however, do not try to delete the "Make new connection" icon. Now you need to make an EZNET icon. Double-click on the "Make New Connection" icon, type in EZNET as the name of the new icon and click next, then type in the phone number and make sure that the area code is correct, then click "Next" and then "Finish." Also refer to "What if I can connect successfully but I keep getting a DNS error message or cannot locate server?" to check all other settings.
16. I have a 56K modem, however, when I connect I get less than optimal connection speeds such as 33.6K or lower. Is there anything wrong on EZNET's end?
A. No, this type of problem is generally associated with your telephone company, or the wiring in your home may not be capable of handling the speed of your modem. Also, if your modem is X2, refer to "I have a X2 modem and when I connect to EZNET I connect at 33.6K or slower. Why can I not connect at a higher rate?"
17. I have a X2 modem and when I connect to EZNET I connect at 33.6K or slower. Why can I not connect at a higher rate?
A. EZNET has upgraded to the V.90 standard to better serve you. If you have V.90 and are still having problems, there are two things to check. One is to be sure the version of V.90 you are running is a certified version. Some of the Beta releases have created problems. If that doesn't solve the problem, call our Customer Care Center and let them know the brand and type of modem you have. There may be an initialization string we can add to your modem settings.
18. I get kicked off line every 15 minutes or so. What is going on?
A. First you should try to go to your modem manufacturer's Web page and download new drivers. Over time bugs can be found in the hardware for driver sets that managed to slip through the manufacturer's tests. Also as new technology comes out and better ways are found to do things, new drivers are put out to increase speed, flexibility, and reliability of products. You should consider hardware drivers as a work in progress. Driver downloads are free and available to anyone who wants to download them. It is a good idea to always have the latest driver set for all of your hardware whether there is a problem or not. Even if you purchased your computer recently you can often download newer drivers than what is currently on it. Your computer could have been purchased yesterday but many times have sat on the shelves of the store for a few months following the old stock rule first in first out. Also manufacturers will make a CD for your drivers and they will simply make up a bunch of these CDs. They will send out these CDs until they are gone, even if they have written new drivers before they get rid of the first batch of CDs so it's always a good idea to try and download new drivers from the manufacturing company's Web page.
If you live in a rural area, the phone company has lots of old switches and noisy lines that could be the culprit.
19. When I send e-mail a box pops up asking me if I want to send it in plain text, HTML, or both. Which formatting type should I use?
A. By default most e-mail clients send mail as HTML which allows you to use different colors and fonts as well as add clip art and pictures. However if the recipient is using an older mail client they wont be able to read it as well. You can only see the pictures and graphics in more modern e-mail clients. If you are using Pine or text based e-mail programs then pictures and clip art wont come through regardless of how it is sent and sometimes HTML comes through and you can't read it or it is garbled and difficult to read. HTML e-mail is also larger than text only. So you can see the pros and cons of both and decide which will fit your needs. In general go with the default of the e-mail client.
20. When I start my Web browser (Netscape Navigator / Communicator or Microsoft Internet Explorer, etc.) my previous ISP's (Internet service provider) Web page comes up. Why does this happen and how can I change it to EZNET's main Web page?
A. This happens because that Web page is still set as the home page or start page of your browser. For Internet Explorer you go to My Computer then click on Control Panel and select the Internet icon. You can then change this where you see Home Page in the Internet Properties window by typing in our address which is www.ezwv.com. If you are using Netscape start it up and go to your Edit pull down menu which is in the gray bar right beneath the blue bar at the very top. When you press this button a menu will drop down and then choose Preferences. After doing this a new window will pop up that says Properties. In the middle of this window on the right side there is a section that says home page. Under this it says Location beside of a white box. You can delete the address in the white box and then you can type our address in its place.
21. When I start my Web browser I want my homepage to come up automatically. What are the steps needed to do this?
A. For Internet Explorer you go to My Computer then go to Control Panel and select the Internet icon. You can then change this where you see Home Page in the Internet Properties window by typing in your address which is www.ezwv.com/~(your username). If you are using Netscape start it up and go to your Edit pull down menu which is in the gray bar right beneath the blue bar at the very top. When you press this button a menu will drop down and then choose Preferences. After doing this a new window will pop up that says Properties. In the middle of this window on the right side there is a section that says home page. Under this it says Location beside of a white box. You can delete the address in the white box and then you can type your address in its place.