I have a 56K modem, why am I not connecting at 56K?

There are several possibilities:

  1. The FCC has set the maximum connection speed over standard phone lines at 53.3k. This means that no modem will ever actually connect at 56,000.
  2. The route your phone call takes to our servers may not be direct. In order for 56k to work, you must have a direct route from your phone to EZNET. If your call passes through more than one switch, 56k Flex and V.90 will not function. The highest you could connect would be anywhere from 28.8k to 33.6k.
  3. You may have line noise. Noise (static) on your telephone lines can have an adverse affect on your connection speed. 56k connections are very susceptible to any amount of line noise.

Why am I getting disconnected?

Line noise may be the cause. Try lowering the port speed on the modem, or enter an init string.

I have a Rockwell HCF modem. Why can't I connect at 56k with EZNET?

The HCF chipset is notorious for its incompatibility issues (click here for more info). The highest you can connect with an HCF based modem is 41.3k.

My HSP modem will connect fine once and then won't connect again. How do I fix this?

The HSP modems are software controlled, so rebooting the computer may help. If not, an init string may be needed.

When I try to connect my computer tells me that Windows cannot detect my modem. Is EZNET down?

Reboot the computer. If the problem persists, contact your computer manufacturer for hardware support.

When I try to dial EZNET, an error says, "No Dial Tone". What do I do?

The modem is not picking up the phone line. Make sure the phone cord from the wall jack is plugged into the correct port on the back of the computer. If this doesn't help, try rebooting the system.

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