Before a computer dials the Internet, the modem is sent a series of commands called an init string. These commands contain settings for all the modem's functions. Provided your modem is installed correctly, you normally don't have to enter any extra settings. However, an init string is sometimes required to prevent connection problems.

I can't connect or stay connected to EZNET, or my connection is very slow. What's wrong?

You may have a Rockwell (aka Conexant) HCF modem or a HSP 56 Micro Modem. Many of the support calls we receive are from customers who are using one of these modems. The problem lies in the firmware on the HCF and HSP, which has difficulty negotiating the V.90 * protocol. This issue is known to cause unstable connections at high speeds and leads to connection problems and slow transfers. In order to get around this, an init string must be used to bypass V.90 and tell the modem to connect using a lower port speed.(You can find more information on HCF and HSP modem problems by clicking here.) Other modems we have seen exhibit this problem include the US Robotics Sportster/Telepath, and the LT Win Modem.

Which init string should I use for my modem?

Rockwell/Conexant HCF:  +MS=V34
HSP 56 Micro Modem:     s37=12n0
Sportster/Telepath:     S32=98
LT Win Modem:           -V90=0 

1. Double-click My Computer, then double-click Dial-Up Networking. (If a Dial-Up Networking folder is not present in My Computer, use this method: From the Start button, choose Programs, then Accessories, then Dial-Up Networking.)
2. Right-click on your connection icon and choose Properties.
3. Click the Configure button.
4. Click the Connection tab.
5. Click the Advanced button.
6. Enter the init string in the Extra Settings field.
7. Click OK to save changes.